Terms & Conditions

Terms of Services

Please read these Terms and Conditions before using Patelo TRAVEL?s website? and making any booking.?

By accessing or using this website in any manner, you agree to be bound by these Terms and Conditions. Please read the Terms and Conditions carefully. If you do not accept all of these terms and conditions, please do not use this website.

1. Company Information
This website is operated by Patelo TRAVEL. Our telephone number is (+234) 812 5534 262 and we are available online 24 hours a day. All legal documents and correspondence regarding customer service or your booking should be sent to Suite B 428,4th Floor Ikeja Plaza, Off Mobolaji Bank-Anthony Way, Ikeja. Lagos, Nigeria. or emailed to [email protected]

2. Use of Website, Copyright and Trademarks
Your access to this Website would be conditional upon your acceptance without alteration/changes of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). You agree to be bound by the agreement by accessing or using this Website in any manner. Ensure that you read the Agreement carefully. Please do not use this Website if you do not accept all of these terms and conditions. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to revise this Agreement without prior notice, and to withdraw or restrict access to the use of this Website in whole or in part at any time also without prior notice. Your continued use of the website signifies your acceptance of the updated or modified Agreement.

To use this website you must:

  • Be at least 18 years of age.
  • Possess the legal authority to create a binding legal obligation.
  • Be willing to use this Website in accordance with this Agreement.
  • Be willing to only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act.
  • - ensure all information supplied by you on this Website is true, accurate, current and complete.?

You will take all necessary steps to safeguard your patelotravels.com account if you have one, and will at all times be in charge for the use of your account or by any other person. We reserve the sole right to deny access to the use of this website and related services to anyone, at any time and for any reason, which includes the violation of this agreement.


There are terms and conditions set apart for the purchase of travel related products as well as reservations as you are bound by terms and condition of any and all suppliers.

In making any payments and abiding by the regulations and caveats in connection with availability, use of products and fares, you are bound by the terms and conditions of usage. We bring to your notice that certain service providers offering certain services may require that you append to their liability waiver before requesting/subscribing/purchasing those services.

You may view, download and copy information and materials available on this website solely for your personal, non-commercial use. You may also use such material within your organization in connection with the support of Patelo TRAVEL?s products. As a condition of use, you agree not to modify or revise any of the material in any manner, and to retain all copyright and other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorized. Any violation of the foregoing may result in civil and/or criminal liabilities.

Denial of Access

Patelo TRAVEL reserves the right to deny access to the Site at any time and for any reason without notice

3 . Accuracy of information on website and availability
Information on this website is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy. We cannot and have not checked the accuracy of all information provided by travel service providers such as airlines and hotels, or by the providers of other information such as weather and currency conversion rates. We do not accept any liability to you or any third party for any error or omission on this website. We may change, update or delete any information on this website without prior notice. We do not warrant that this website will be uninterrupted, error free or that any information or other material accessible from this website is free of viruses or other harmful components.

We do not make any representation about the suitability of information, products and services on this website for any purpose. The website is provided on an "as is" and on an "as available" basis. You assume all responsibility and risk for use of this website. We will not be responsible for any errors, omissions or misleading information and we disclaim, to the maximum extent permitted by law, all implied warranties in connection with such information.

All photographs used are for the purposes of illustration only and should not be taken to be literal representations of actual facilities, accommodations or services offered unless otherwise advised.

In no event shall we be liable for any demand, injury, loss, claim, damage or any direct, incidental, special, consequential damages or economic loss, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any data or information services displayed on this website

Booking Conditions

By choosing any of our packages/activities, the Terms and Conditions below regulate the relationship between you the ?client? and us, ?Patelo Travel?

  • Upon receiving your booking confirmation or request, Patelo Travel consultants will start to assist you in finalising your tour package or plan a memorable vacation according to your special requirements and interests within 48 hours.
  • We highly recommend that your holiday activities be made at least 30 days prior to the scheduled travel date.
  • Only full paid activities/packages, will be considered confirmed.
  • Patelo Travel reserves the right to cancel a booking due to non payment at the stipulated date given to the client.
  • Once tour has commenced, Patelo Travel shall not refund or exchange any unused portion.
  • There will be no discounts or monies refunded for missed or unused services, including voluntary or involuntary termination due to illness, death of a family member, or for any other reason.
  • No refund for all confirmed bookings beyond 30 days to scheduled departure. In case of cancellation, amendments and postponements on a booking, the client must notify Patelo Travel at least 30 days in advance of the scheduled departure.
  • No refund in the event of certain activities beyond our control at the chosen holiday destination such as weather, political events and any other natural disaster that may occur.
  • No refund for unutilized nights including those resulting from delayed check-in or early check out.
  • While every possible care is taken to safeguard you and your property, Patelo Travel accepts no liability for the damage, loss, injury, delay or irregularity that may be caused to our clients? property/personal belongings arising from causes beyond our control.
  • Patelo Travel tour packages do not include Travel Insurance. We highly recommend that you purchase full coverage travel insurance for your trip.
  • Our services will include only those indicated in the activity/package.
  • If we have arranged a package and there are changes in transportation costs including the cost of fuel, taxes, fee and exchange rates, the price of your travel arrangement may change after you have paid in full.
  • The client accepts responsibility for obtaining all valid travel documents, including a valid passport and all visas, vaccination certificates and insurance policies. Any information or advice given by the Patelo Travel on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.
  • The client is responsible for providing accurate, timely and complete information in connection with your booking. Patelo Travel is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided to us by you. Patelo Travel will only use your information in accordance with our Privacy Policy.
  • Quoted Tour prices are per person, double occupancy except where indicated.

4 . Prices

Prices are shown in the currency requested with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. When a booking is made the exchange rate will be fixed at the time the item is created and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by us.

5 . Delivery of Booking


All tickets sold on the Site are e-tickets. E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. Patelo TRAVEL will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you to the airport.

Patelo TRAVEL relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.

6 . Privacy Policy

The terms of the Patelo TRAVEL Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Patelo TRAVEL or third party suppliers in accordance with the terms of and for the purposes set forth in the Patelo TRAVEL Privacy Policy.

7 . Governing Law

These terms and conditions form a contract between you and Patelo TRAVEL, which is governed by Nigerian law. You hereby consent to the exclusive jurisdiction and venue of courts in Nigeria, in all disputes arising out of or relating to the use of this Website.

8 . General

You agree that no joint venture, partnership, or employment relationship exists between you and Patelo TRAVEL as a result of these terms and conditions or use of this Website.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Any rights not expressly granted herein are reserved.